Terms of service
These terms apply to every purchase from Woodlit Sp. z o.o. sp. k. through woodlit.eu and our regional storefronts. Please read them before you order. They are written in plain English on purpose. If anything is unclear, ask us before you buy.
Who you are buying from
Woodlit Sp. z o.o. sp. k., Szosa Chelminska 169a / 9, 87-100 Torun, Poland. Registered in the Polish National Court Register under KRS 0000590631, tax number NIP 8792681355. Email hello@woodlit.eu. Phone and WhatsApp +48 664 734 599. We are an authorised retailer of Backyard Discovery (Kids Play) and Backyard Adventures (Family Play) products. We do not manufacture them.
Placing an order
Kids Play sets, accessories and assembly services are sold through the online checkout. Your order is an offer to buy. The contract is made when we email you the order confirmation. If something you ordered has sold out or was shown at an obviously wrong price, we tell you before we confirm the order and refund anything you have paid in full. If your address is in a remote area or on an island, we send you a freight quote before we confirm the order; you can accept it or cancel for a full refund.
You can change or cancel a Kids Play order free of charge at any time before the pallet leaves our warehouse. Write to hello@woodlit.eu or WhatsApp us with your order number. A cancelled order is refunded in full within 14 days. Once the carrier has collected the pallet, a cancellation counts as a return under Your right to cancel below.
Family Play playgrounds are sold on request. Send us an enquiry from the product page. We confirm availability and freight within one working day and then send you a written quote that includes assembly. The contract is made when you accept the quote and we issue the invoice.
Prices and payment
Prices are shown in euro and include VAT. Delivery within the EU is included for Kids Play sets unless the product page says otherwise. The price you pay is the price shown when you ordered; later sales or price changes do not affect it. A back-in-stock or price email is a notice, not a reservation.
You can pay by card, Apple Pay, Google Pay, Shop Pay, Klarna, or bank transfer against a prepayment invoice. Klarna instalments are offered by Klarna under its own terms and are subject to its approval. Family Play orders are paid by bank transfer against our invoice. Stock is reserved when your payment reaches us. A prepayment invoice is valid for 7 days and a Family Play quote for 14 days, because stock and freight rates change. Discount codes are entered at checkout, one code per order, and do not apply to assembly services or Family Play unless the offer says so. Refunds go back to the payment method you used; for Klarna orders we refund to Klarna, which adjusts or closes your plan.
Delivery
Sets are shipped on pallets from our warehouse in Poland and delivered to the kerb or the nearest point a truck can safely reach. The driver is not able to carry boxes into your garden. Typical delivery times by country are in our Shipping policy. The carrier phones or texts you to agree a delivery day, so please give a number you answer, and someone must be at the address to receive the pallet and sign for it. If you think a large truck cannot reach your address, tell us before dispatch so we can arrange a smaller vehicle; if that costs extra, we quote it first.
If a delivery fails because nobody was there, the address was wrong or the truck could not get in, the carrier charges us for the return to the depot and the new attempt. We pass that charge on at cost and tell you the figure before we rebook. If a delay arises, including one caused by events outside our control such as carrier strikes, severe weather or port closures, we tell you as soon as we know and agree a new date with you. If we still cannot deliver within 30 days of the date we gave you, you may cancel and we refund everything you have paid within 14 days.
The goods become your responsibility once they have been delivered to you or to someone you have asked to receive them. Before that, transport damage and loss are our problem, not yours. Please check the boxes when they arrive, note any visible damage on the delivery note, and send us photos. We replace damaged or missing parts free of charge, so there is no need to refuse or return a delivery for that reason. Keep the packaging until you are sure everything is complete, and keep the original boxes for 60 days if you may want to use our 60-Day Guarantee, which requires them.
We do not ship to the United Kingdom.
Assembly: build it yourself, or book our crew
You can assemble a Kids Play set yourself from the numbered, pre-drilled and pre-stained parts, the printed manual and the BILT 3D app. Assembly by our crew is an optional paid service for Kids Play. Its price is shown on each product page and we agree the date with you after delivery. In Poland and Lithuania the work is done by our own crews. Elsewhere it is done by a local partner team we appoint, and we remain responsible for their work.
Family Play playgrounds are assembled by our certified crew, because the EN 1176 certificate is only valid with our assembly. The assembly price is shown as a separate line in your quote, and we agree the installation date with you after delivery. A Family Play set assembled by anyone else is not covered by the certificate.
Before the visit, please check the site: the ground must be flat and level, the free space shown on the product page must be clear, the boxes must be at the site and complete, and there must be a clear route from the road. Tell us about any pipes, cables or drains under the lawn, because the ground anchors are screwed into the ground and we cannot see what is below it. If the crew arrives and cannot start because the site is not ready, the boxes are not there or access is blocked, we charge the cost of the wasted visit at the rate we quote for your area and rebook once it is paid. If bad weather makes assembly unsafe, we move the date at no cost. Our crew, or our partner team in your country, gives you a written installation guarantee on its work.
Your right to cancel
If you buy as a consumer, you may cancel a Kids Play order for any reason, at any time before delivery and up to 14 days after the day you receive the goods. If a set arrives on more than one pallet, the 14 days run from the day the last pallet arrives. To cancel, send us a clear statement that you are cancelling, for example by email to hello@woodlit.eu, by WhatsApp to +48 664 734 599, or by post to the address above. You may use the model cancellation form at the end of these terms, but you do not have to. It is enough to send your statement before the 14 days end. We confirm receipt by email.
Send the goods back within 14 days of telling us. The sets travel on a pallet and cannot be posted, so the direct cost of returning them is yours. As a guide, a kerbside pallet collection is estimated at a maximum of approximately EUR 350 for mainland addresses in the countries we deliver to. For islands and remote areas we tell you the figure before you order. If you prefer, ask us and we book the collection with our carrier at the collection fee for your country listed in our Refund policy and deduct it from your refund; the day the carrier collects counts as the day you sent the goods. You may also use a carrier of your own. Either way the set must be packed in its original boxes and ready at the kerb.
We refund the price and any delivery charge you paid within 14 days of receiving the goods back or proof that you sent them, using the same payment method you used. If the goods have been handled beyond what is needed to check their nature, features and working, we may deduct the loss in value.
If you buy assembly with your set, you may also cancel it within the same 14 days. Assembly usually takes place inside those 14 days, so when we agree the date we ask you to confirm by email or WhatsApp that you want the work to go ahead within your cancellation period and that you understand you can no longer cancel the assembly service once it is finished. We do not start work inside the 14 days without that confirmation. If you cancel after the crew has started but before the work is finished, you pay for the part of the assembly already done, in proportion to the full assembly price. If you return a set that our crew assembled at your request, we refund the set but not the assembly price, and taking the set apart and repacking it is your responsibility.
On top of this legal right, Kids Play sets come with our 60-Day Guarantee. Its conditions, including the collection fee and the 15% restocking fee, are in our Refund policy. The guarantee never reduces your legal rights.
Family Play playgrounds can be cancelled within the same 14 days. If you cancel before assembly, you pay only the return freight stated in your quote. Assembly and certification are services carried out at your request: by accepting the quote you ask us to begin them and agree that once they are complete they can no longer be cancelled, and if you cancel them before they are complete you pay only for the work already done. If you cancel after our crew has assembled the set, the assembly and certification fees are not refunded, and we deduct the actual loss in value. An assembled and anchored set cannot be sold as new, so the deduction covers marked or damaged parts, taking the set apart and repacking, and the difference between the new price and its value as a used set. Please decide before the crew starts.
If something is wrong with the product
By law we are responsible for goods that do not match what we sold you for at least two years from delivery. Some countries give you longer: three years in Spain and Portugal, and in Ireland you can bring a claim for up to six years. If a product does not match what we sold you, you can choose a free repair or a free replacement, unless the option you choose is impossible or would cost us far more than the other. If we cannot put it right, do not do so within a reasonable time and without significant inconvenience to you, if the fault comes back, or if the fault is serious, you can ask for a price reduction or, unless the fault is minor, return the product for a refund. Write to us with photos and your order number and we sort it out.
Our warranties
Kids Play sets carry a 5-year Woodlit warranty with no maintenance conditions. Family Play playgrounds carry the same 5-year Woodlit warranty, plus the Backyard Adventures limited lifetime structural warranty against rot, decay and defects that affect the structural integrity of above-ground wood, slides, powder-coated steel and hardware. Backyard Adventures is the guarantor of that warranty. It applies to the original owner only, cannot be passed on to a later owner, covers home use only, and depends on the yearly care described in the owner's manual, such as staining once a year and tightening the hardware each season; it may be void if the set is not maintained. Under the Backyard Adventures warranty you pay the freight and any labour for replacement parts, and changing the set in any way ends it. We register your set with Backyard Adventures for you. The Grand Olympic playground, sold in Poland and Lithuania, carries the 5-year Woodlit warranty only. We give you the full warranty statement in writing no later than delivery of your set. All our warranties are in addition to your legal rights and do not limit them.
Safe use
Follow the assembly manual, including the ground anchoring steps, and supervise children at play. Kids Play sets are intended for home use. The age ranges we publish are our own recommendations for each set. Family Play playgrounds in public or commercial settings must be assembled by our certified crew, and the owner or operator must inspect and maintain them as EN 1176 requires. Do not modify a set; any modification voids the Backyard Adventures warranty.
Business customers
If you buy for a business, such as a hotel, campsite, school or nursery, the 14-day right to cancel and the two-year legal guarantee for consumers described above do not apply. One exception: if you are a sole trader registered in Poland and you buy something that is not connected with your professional line of business, Polish law gives you the consumer rights described in these terms. On a Family Play playground you receive the Woodlit 5-year warranty, the assembly crew's installation guarantee and the EN 1176 certificate, as stated in your quote. The Backyard Adventures warranty does not apply to business or public use. On a Kids Play set you receive the Woodlit 5-year warranty; Kids Play sets are not certified to EN 1176 and are intended for home use. Our liability to business customers is limited to the value of the order, except for death, personal injury or damage caused by our negligence, which is never limited.
Complaints and disputes
Write to hello@woodlit.eu, or WhatsApp or call +48 664 734 599. Most questions are solved quickly, and we always answer a formal complaint within 14 days. If we cannot agree and you are a consumer, you may take the dispute to an out-of-court body. The body competent for Woodlit is the Provincial Inspectorate of Trade Inspection in Bydgoszcz (Wojewodzki Inspektorat Inspekcji Handlowej w Bydgoszczy, bydgoszcz.wiih.gov.pl), and we take part in its proceedings. If you live in Poland, your municipal or district consumer ombudsman gives free advice. If you live in another EU country, your national European Consumer Centre helps you bring the dispute to the Polish body free of charge.
These terms are governed by Polish law. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live. You may also bring a claim in the courts of that country.
About these terms
How we handle your personal data, including passing your address and phone number to the carrier, the assembly team and your payment provider, is explained in our Privacy policy; questions about your data go to hello@woodlit.eu. Product photos, videos, manuals and the BILT models belong to us or to the manufacturers and may not be copied for commercial use. We use photos or videos you send us in our marketing only with your permission. If any part of these terms is found to be invalid, the rest continues to apply.
We may update these terms. The version published at the time of your order applies to it. If these terms are shown in another language on the storefront you bought from, that version applies to you. Version dated 7 September 2026.
Model cancellation form
Complete and return this form only if you wish to cancel the contract.
To: Woodlit Sp. z o.o. sp. k., Szosa Chelminska 169a / 9, 87-100 Torun, Poland, hello@woodlit.eu
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: